In any business, developing and maintaining customer relationships is one of the fundamental aspects of success. As a small business owner in the professional services space, that means developing the right skillset to seamlessly handle difficult customers upon occasion.
No matter what your specialty, the ability to make your clients feel valued works wonders for customer loyalty and also increases your upsell and cross-sell opportunities.
Australia and New Zealand are brimming with tales of business bravery and against-all-odds success stories. And MYOB is dedicated to sharing them.
Regardless of size or category, consumer-facing businesses must invest in their customer experience as a competitive advantage. In an increasingly online world, this means striking the balance between automation and the human touch, writes Renae Smith.
There’s no pleasing some people. But that doesn’t mean you shouldn’t have a red-hot go at turning negative reviews into positive customer experiences. The success of your trades business may depend on it, writes Kellie Byrnes.
Are you reluctant to use the phone to communicate with customers? Many people fear being seen as one of ‘those annoying callers’, but that doesn’t stop it from being one of the most effective methods of communication for business.
If you run a business where foot traffic or website traffic are critical factors to your success, then Christmas is a vital time of year to get more visits and sales. Here are some ideas for turning once-off Christmas shoppers into loyal customers.
If there’s one thing that can fill a consultant with dread, it’s the constant tiny little requests to add onto an original scope of work – here’s how to stop it.